This paper, is a summary of a Doctoral thesis with title of "Design And
Definition Of Information System Service Quality Assessment". After a
survey in the literature review and having done a historical research, the
author defines his proposed model. It should be mentioned also that experts
in both university and auto- industrial areas have confirmed it and it includes
six major elements of: tangibles, reliability, responsiveness, assurance,
empathy & human - machine interaction.
Every dimensions is measured by some criteria and a total of 25 criteria
are evaluating the Information System Service Quality and has been
implemented in one of the dependent companies of auto- industry.
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