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The phenomenon and concept of listening is one of the issues which managers inevitably face with it in every day activities and consciously or unconsciously utilize it. For this reason it is necessary to have more awareness of this concept.
The act of good listening will improve the quality of the communication between colleagues and other organizational members and also enables us to catch their attentions’ sympathy, empathy and understanding and eventually to be more effective in accomplishment of individual and organizational goals and objectives. For managers and supervisors, the act of better listening is one of the secrets of achievement and success and for the improvement of quality of work life very much required.
In this article the practical guidlines for good and effective listening in two different parts in the positions of hearer and responder have been represented and fourteen practical suggestions have been proposed.